My car was repossessed by GMAC on the 16th of December. I called the following Monday, the 17th, and was told to wait 24 hrs for a quote. I called Tuesday and was told to call back later in the afternoon. I got a quote. I Western Union'ed the money to them on the 20th for what they quoted, I was told there was nothing I could do until I received a redemption code.
I waited 48 hours until the following Monday. I called at noon and was told since I did not call them back with payment information on Thursday I owed an additional $81.00 and it would be again 48 hours until I receive my redemption code. On Thursday I called and was told my car was in auction in Houston, I live in Austin (250 miles away). They have full payment for what was owed on my car plus all the fees. Still, they have not given me the redemption code. It is now 72 hours and I'm told that there could be additional fees for the garage in Houston. This is a crime.
I finally received a call at 4:50pm on Friday the 28th saying I can pick my car up in Houston at an auction that is closed for the next 5 days. I cannot even call them. Oh, but first I must locate my license plates that they removed before they towed it across the state. I have missed an important doctors appointment due to this car loss. I know there must be a crime in this scenario somewhere. I was in the last year of my car payments (5 year plan) and owed very little; so they do apply more pressure, as it is more profitable to nab your car and make it impossible to get back. I believe this a form of extortion. How do I travel 250 miles to a city all the way across Texas to pick up my car, when I do not have my car?
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