Usacomplaints.com » Cars & Transport » Complaint / Review: Enterprise Rent-A-Car - Failure to follow contract Abilene. #264444

Complaint / Review
Enterprise Rent-A-Car
Failure to follow contract Abilene

In August my wife was in a vehicle accident. The person who caused the accident had their insurance company give us a rental vehicle from Enterprise. The first car, an older model unknown year Ford Taurus, was given to her had about 1/4 of a tank of gas, filthy, and stunk of rotten milk. After my wife had signed the rental agreement and had taken the vehicle to work she called and complained about the condition of the rental vehicle to Enterprise.

A short while later they came by her work and delivered a 2006 HHR. She asked them if she needed to sign for that vehicle and they told her not to worry about it. Now why they didn't offer her insurance on that brand new vehicle is unbeknownst to me but they did not offer it to her and they never had her sign for that vehicle. Now is it just me or is it an upgrade from a Ford Taurus to a brand new HHR? If so, then what about the contract that was originally signed? Would it not have to be changed seeing as that all the info was changed about the condition, make and model of the car? They just gave her the keys and took off.

Well she was in an accident in that vehicle and she was found to be at fault. We contacted our insurance company and they paid off the damages to the vehicle. Since Aug though we have been receiving phone calls 2 or 3 times a week from enterprise claiming we owe them $1000 for the deductible. They have threatened to put it on our credit report and take legal action. I think that is a load because they never offered us the insurance on that vehicle, we never signed a contract with that vehicle on it and therefore should not be held responsible for the damages to it. Thats what contracts are for and every vehicle i have ever rented to include ones i returned for less than optimal conditioning of the vehicle, i had to resign a new contract.

We told our insurance company a long time ago about this and they don't worry about it everything was paid for. They never told us about a deductible that had to be paid and now we have some collection agency calling us. We told them we weren't going to pay and now here we sit probably getting ready to either go to court or whatever else they can think of.


Offender: Enterprise Rent-A-Car

Country: USA
Site:

Category: Cars & Transport

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