Our vehicle was hit by another driver, and we took it to Kadel's Auto Body in Beaverton, OR as that was the company our insurance company recommended, as well as our recommendation. My wife, via her work, has been sending people to Kadel's for years now, however, after this stunt, the referrals will stop cold. We want everyone to know how they operate, and that, in our opinion, is illegal or at the very least un-ethical.
When we took the vehicle in for the estimate, we were told one price. However, when we went to pick up the vehicle, the price was inflated almost a thousand dollars, maybe a little more, I'lll have to check.in any event, when I confronted them about this, they commented that since it was an "insurance" pay, why were we concerned? For one, we do not believe in supporting any company that would knowingly defraud an insurance company. Also, we were NEVER notified of the changes made to the bill. WHen we objected, we were told that "better parts" were used at their discretion (still without notifying us.)
We did not pay the deductible to Kadel's as we were not going to support their fraudulent activities, nor give them any more money. They gave us harassing phone calls, threatening letters and now I've finally had it with them. If needed, we will pay the measly $400.00 just so it does not go against our credit reports with a collection agency. However, we will voice our opinion to all who we encounter whenever we can. The referrals from my wife's work will stop now, as well as mine. I know of another auto body shop that does not defraud insurance companies in our opinion. I will refer to that shop and let Kade's lose 400 customers for that $400.00 absurdity.
We have reported them to the insurance company for what they did, and the insurance company says they will investigate. Good luck to them is all I can say.
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