You have been WARNED!
The staff at this organize is disfunctional at best. Ignorance is bliss for the Customer Service reps and Shop Manager. We received a quote from Auto Body World recently, and it was a bad indicator from the start. They did not provide an 100% accurate quote unbeknown to us. (After the work was done, the Shop Manager admitted "we could not quote PDR because they are not experts" so why do a quote? They also admitted that no matter what their quote, they will just do what ever the insurance kicks out, higher or lower then their quote. Unless you pay out of pocket...
Long Story short and a synopsis of the poor service:
1. They will NOT call to tell you the vehicle is done.
2. They will NOT call you to tell you they are now $3,000 over their quote. They could not even find the original quote, we provided it to them and they were shocked. Not one leg to stand on.
3. They will damage your vehicle beyond what the vehicle was in for.
4. The customer service does not exist and they will blame you for not calling in and knowing the vehicle damage exceeded their quote.
If you have ever asked yourself why are insurance premiums so high? It is because of companies like Auto Body World that far exceed their cash quote and insurance quotes by a drastic amount.
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