I refinanced my Dodge truck after a gold key account with Chrysler Financial in April of this year. My account had always been current and had never had a problem until this point.
After months of calling I finally got them to send me the necessary paperwork to renew my account. I did everything they told me to do, sent it back in and I waited again to get my contract with the new account number and address. Every time I would call they would say everything was taken care of and there was not a problem. I did not send them a payment in April because I had not received a contract but instead sent an interest payment as I was instructed to do.
Now they have my account as past due, and they have reported me to my credit agency. They call at least 5 times a day as late as 11:00pm demanding payment and they are very rude.
I do not think it is fair that I am being abused and punished for their neglegence. Please write in if you have had this similar experience. Thank you!
Brenda
Whitesboro, Texas
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