My checking account of 20 years was hacked. Due to that fact, the bank had to change my account number because they wanted me to be safe (thank you Wachovia) I had already posted my payment on time to Chrysler financial. But because of the mishap I had to call customer service and let them know what had happened. I explained what had happened and they said no problem go online and make a new payment and change all of your information and it will still post on time. Well it didn't. When I called back they said I used the wrong account number and because of that I will have to pay a late fee. I was told by a supervisor Sarah Riley that I would have to pay the late fee no matter what happened and that was that. I asked to speak to another person. She told me she would not transfer me and that no one is going to waive the late fee so I had better make arrangements to pay today. As if I was a crook and was not going to pay... I have 2 more payments left on my car... I must have made other payments. I will NEVER use Chrysler Financial again for a Loan on a vehicle again. Rude!!
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