Airtran Airlines
I'd the toughest journey expertise in my own existence at Philadelphia Airport September 30th & 31st as a result of boss who'd just provide me her first-name: "Aleia."
I had been returning home following a really enjoyable trip On-Air Tran Trip 756 making Fort Lauderdale on July 26.
On July 30th I had been planned to depart on trip 758 and was late as a result of number of issues, (traffic, carrental return, etc.) I reached the Air Tran ticketline roughly 45 minutes just before starting. The point was really supported and that I recognized the likelihood of me creating my trip was slender. I had been appropriate. After I got towards the table, the broker, James Brophy, was excellent. He explained he was a brand new worker in instruction and explained I had been too late and also the greatest he might do was get me on the life for that next trip. I told him I recognized and he requested Aleia (who stated she was his boss and coaching him) what direction to go. Aleia arrived around and instantly punished me and explained I had been overdue. I informed her I understood that and described because of many factors, such as the lengthy Air Tran point, that I needed was some assistance what direction to go. She got my baggage and place a label onto it, place in about the conveyor belt and place me on life to get a trip to Atlanta linking to a different trip to Fort Lauderdale. Used to do not access it that trip (#331 or the following one, #333.) I transpired towards the admission table and talked to James Brophy again. He and another broker, Bill Fisher, were really supportive and attempted to assist me. I inquired when they understood of another flight which was traveling to Fort Lauderdale. At this time, Aleia arrived once again and desired to understand "what my issue was?" I asked her for her lastname since I had been uncomfortable coping with her. She'd not tell me her lastname and stated, "easily didn't move from the table she'd contact protection, and also have me imprisoned." I responded that I'm an extremely sensible guy and didn't comprehend her over reaction. She repeated the above mentioned record again. I went away, scared of her intense conduct because of protection problems in the current post 9/11 globe. Her risk was uncalled-for and reckless. I named the client support division and talked to some boss called Dorothy in this evening of vacation incidents. She explained she was placing my event within the records related to my trip issues.
I had been in the airport for more than 8 hours and needed to ultimately contact a buddy in Philadelphia to I would like to rest about the couch overnight. I named customer support again to obtain a flight the next evening and was informed that I'd to pay for an additional $132.00 to become placed on a certain trip. I had been advised I really could travel on life for no additional cost. I described I'd to stay Fort Lauderdale assured.
They charged me the $132.00. The trip #758 I delivered about the following day was half-empty and that I have the additional cost is uncommon. I also think the risk I obtained from Aleia was absurd and horrible instruction to become providing a brand new worker. I'm 57 yrs old, have flown all around the globe, have worked in non profit healthcare all my entire life and feel just like I had been not handled the way in which any individual ought to be mistakenly endangered everywhere, any moment, anyplace.
0 comments