Our criticism is by using the amount of support provided by CheapoAir.com. For a long time I've utilized the web to guide routes, this really is the very first time I applied CheapoAir.com. The string of occasions is really as follows:
· I arranged a trip on October 2 to travel to my hometown Sanantonio, Texas
· I obtained verification for July 20 on AirTran Flt. 123 making at 11:19AM EST from Atlanta having a connecting Trip on American Airlines #1612 departing DFW at 2:10PM CST.
· I received a phone in regards to a week later from the CheapoAir consultant telling me that AirTran Flt 123 have been ended and that I was currently on Flt. 124 making at 12:11PM EST from Atlanta. No change was suggested for that connecting AA trip from DFW. At the moment I required a brand new schedule and was informed I'd obtain one. I never did.
· I sent two emails to CheapoAir.com seeking a brand new Schedule to verify this change if flight position.
· I finally obtained an answer from the supervisor called Maurice. – OBSERVE email traffic notice below:
· I get to the airport simply to discover that I'd certainly been positioned on Airtran Flight #124 which #123 had certainly been ended.
· I had been today in a hole to help make the connecting AA Trip out-of DFW because of the change in final on appearance.
· to create issue worse the incoming Flt 124 was overdue on appearance – while this really is no-fault of CheapoAir - it might have be prevented by my being correctly educated and so I might have made adjustments towards the connecting flight from DFW.
· Following A delayed starting from Atlanta I discover that I’m however within the atmosphere once the connecting AA trip out-of DFW leaves Texas.
· I approached CheapoAir.com and all-they might inform me was to estimate “get an email from AirTran informing AA that their trip was late” so AA could easily get me on another trip instantly free of charge
· obviously AirTran repetitions wouldn't do this so when I contacted the AA table the repetition advised me an email wouldn't did me worthwhile. I had been mentioned like a “No Show” by AA and that I would need to purchase another solution for $240 easily desired to abandon DFW
· No quantity of discussion with CheapoAir offered to solve the problem – Fiona the CheapoAir repetition kept showing me that her boss Maurice was informing her I'd to obtain a notice from AirTran.
· obviously their degree of customer support leaves significantly to become preferred – when I and people I’ve informed this to will no use CheapoAir. All purchased additional websites with no issues.
· So a trip that typically might have cost $420 today charge me $660.
Individuals beware!!!
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