I recently got my child to NY to get a week and was reserved on AirTrans for that return trip on Thursday August 23. We were suppose to abandon LGA at4:59 pm. The trip was postponed to get a couple hours because of climate that was annoying but clear. The remainder of the journey wasn't! We circled Atlanta for over one hour and was ultimately diverted to Augusta. Whenever we arrived in Augusta the flight attendant informed us we're able to abandon if we desired to but which wasnot true. Her remarks and main problem was that she was suppose to become house in Jacksonville at that time. We remained in Augusta on the flight-line to get a couple hours and lastly returned to Atlanta. After resting for over another time or even more we ultimately deplaned about night (4 1/2 hours overdue) and were informed to determine the client consultant about connecting routes. The AirTrans flight attendant had the audacity to inform us she wished we'd a pleasant trip and also have a pleasant evening - I've to speculate what trip she was on? AirTrans had ONE client repetition with countless people in-line. Based on the pilot there have been 82 airplanes delayed - at least of 100 people per airplane that is 8,200 individuals with one AirTrans repetition plus one Delta repetition on-duty within the entire airport. A TSA representative informed us there was another AirTrans customer support office within the luggage location so we transpired there. After standing for the reason that point for 2 hours and lastly getting into the doorway, the AirTrans repetition there informed us she could not rebook flights - we'd to return towards the additional repetition or delay before admission table exposed at4:30 am. It'd have now been very easy on her to declare that info to everybody standing in-line before they waited to make the journey to the table. Therefore, I attempted to return towards the additional customer support repetition simply to be informed from the TSA representative (Note: this was EXACTLY THE SAME TSA representative that explained to visit luggage) that I really couldnot enter since my boarding pass was for 8:10 pm also it was 1:00 am so it had beennot legitimate. I expected her if she'd a what she was performing? She was the individual that aimed me to luggage - she'd been operating through the night and undoubtedly must have recognized that none of the routes were arriving or heading out. And so I lay about the marble ground for three 5 hours awaiting the AirTrans admission table to start. It had been an extended evening - nothing was available, not occasion the bathrooms. The only real individuals about were the maintenance team. The chairs were all complete, the marble ground was chilly and difficult - we were in hell in Atlanta. While theAirTrans ticket table did start I had been provided a trip 24 hours later likely to Ohio. I had been touring from NYC to Vegas and had been agreed to visit Kansas where the chances of the trip landing were minimum since Kansas, Dallas, Iowa were all crammed with increased storms on the road. I had been informed that I really couldnot obtain a reimbursement since I declined to hold back another 30 hours within the airport to get a trip to someplace used to donot wish to proceed. After I informed her used to donot wish to return where I originated from but Northwest she passed me a telephone number for an air-charter organization and went away. I purchased two more seats on another airlines and lastly managed to get house 36 hours after I left NYC. I travel alot and comprehend setbacks because of climate, technicians and conditions from the handle. But AirTrans must have had control of the support requirements and team. They did not also it was completely inappropriate. Usually when you are postponed such as this when you log off a jet there's a person support representative with info that you've been already rebooked on the new trip. AirTrans had two routes likely to Vegas that day and were oversold - I ought to have now been rescheduled on that trip before I actually quit NYC. AirTrans set me within the atmosphere comprehending that I'dnot create Atlanta, comprehending that I'd not create my connecting trip and also you did NOTHING. Their employees was rude, unconcerned and also the toughest I Have ever handled. The truth that a trip which should took 6 hours required 36 is terrible. It's incredible in my experience the individual operating the AirTrans Atlanta office wouldn't call-in extra employment to assist individuals, they do not have An Emergency Connection strategy essentially, they do not educate their employees for support or need them to possess one-ounce of reasoning or sympathy because of their visitors. Our trouble wasn't actually recognized - I-donot obtain a reimbursement or perhaps a credit - I am just-out of fortune! I can not know how you may be running a business after studying all of the grievances online about them-but I actually do realize that I'll ensure that I allow folks understand their company methods in most method feasible and anticipate your day when AirTrans is among the airlines that did not make it. Airline travel has gotten horrible underneath the guise of Homeland Security and sadly many people take what ought to be undesirable - AirTrans takes benefit of that beyond regular methods. The one thing that held me from going-over the table that day was the risk of likely to prison and also the proven fact that I had been such discomfort in the journey.
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