These are large dealerships in the Phoenix Metro area. For those who are not aware these dealerships are not owned by the people who's names are on the buildings. These dealerships are owned by Auto-Nations Inc. Auto Nations has purchased these dealerships from their previous owner's and have left their names on the buildings for marketing reasons.
Auto Nations owns 400 dealerships across the country and their ethics and business practices are questionable. They (Auto Nations) do have a regional management staff in the Phoenix along with a regional office.
Dan Grubb (son of Lou Grubb) and Mitch Pearce former owner of Tempe Toyota are the Managers of the regional office. The home office for Auto Nations is in Florida.
If you have complaints with an Auto Nationals dealer and can not get it resovled on a dealership level. Ask the dealership management for the regional office number or the home office number.
... Good luck
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