Re: Huntington Toyota
I possess a 2000 Toyota Avalon XLS having a usage of 68,000. I'm creating this notice to state my discontent and disappointment concerning the support I obtained at Huntington Toyota (officially Steven Imports, Inc.). This dealer is situated at 1720 Jericho Turnpike, Huntington, NY 11743, tel. 631-423-6226.
On December 7th I'd my handheld remote control for key-less accessibility re programmed along with a fresh key created as of this dealer.in less the other weeks period equally my previous and fresh remote settings are non operational. This caused me to again have both my remote settings reprogrammed on January 2nd 2007. All over again, in less then 2 weeks period they quit functioning. On June 12th I introduced this problem towards the Huntington Toyota dealer. I had been educated from the Associate Service Supervisor the keyless access pc has become faulty. I had been more advised this computer isn't under guarantee which I'd need to spend the replacement-cost of $813.58 duty out-of my very own wallet (for assessment PC price has become about $600.00).
The series of occasions is obvious, both of my remote settings ceased operating just following the aged one and also the fresh one have been reprogrammed with a Toyota dealer. It'd seem the function hasn't been done right. I introduced this towards the interest of Associate Service Supervisor, Mr. Chris Garzone, and requested him if he might aid me in solving this problem. Their reaction was to see me he wasn't likely to “bend over” and consume that amount of cash! I had been surprised by his reaction and astonished from the insufficient customer support this dealer has! It's apparent they do not worry about customer fulfillment (although this really is their mantra) and therefore are prepared to shed quite a long time client, ignoring the revenue he provides towards the dealer. I rank Toyota automobiles whilst the greatest vehicles on the planet and had anticipated their customer support will be the same. For this reason I'm acutely dissatisfied with this specific dealer and think it's damaged Toyota’s status.
I'm requesting your help in solving of the problem.
Thanks greatly for the comprehension,
Mark.
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