I was a long standing customer and have given this company the benefit of doubt when I was unsure in the past with disputes. About two months ago I brought my car into All Pro with a whining/rattling sound coming from under the hood. I relayed to the office my thoughts as to the problem. I said it sounded like the tensioner or power steering pump going bad. I said the steering was fine but I was afraid it was a bearing or something that was giving me a warning. I didn't want to break down along the highway as I travel a lot. I got a call telling me the power steering pump would cost x amount of dollars installed. I gave him the go ahead. When I went to pick up the Tahoe it was making the same noise. The mechanic told me the alternator was whining and would probably go out next. I told him it was the same noise I put it in for. He said Dominic told him to replace the power steering pump. I did not make them replace the pump and put the old one back on. (I should have).instead I went down to Auto Zone and picked up a new one that Dominic said would be replaced for free, it wasn't). Today my power steering quits. I asked All Pro to take a look at the truck as the pump was still under warranty. Mike told me to leave it for an hour and he will look at it. (Dominic was no longer employed there). I called up and he told me the steering box was bad and it ruined the power steering pump. He said I needed to replace both. I told him it just started giving me a hard time and I don't under stand how the pump is bad. I explained the pump started working again before I arrived at the shop. It acted as though it had lost it's prime like a pool pump does when the water gets low. Mike said both were bad. He went on to say his mechanic said the pump was whining and was load. I said "It needs fluid". I would not let him quote the labor for the pump as I did not believe him or the mechanic. I asked him if he was the same mechanic that replaced my power steering pump last time when it was fine and the alternator was making the noise. It wold cost over $600 dollars to repair the steering box and he would try to warranty the pump but not the labor. He told me I should thank him for this. I asked him where the steering box was leaking and he said " I'm not sure, there is fluid all over the bottom of the box area" I asked him how he knew I needed a box and not a hose repair? He said his mechanics were the best and that was what they recommended. I told him I would put some fluid in and see how quickly it leaks out this weekend. I would get back to him Monday. When my arrived to pick it up he told her it would cost $110.00. He did not even put fluid in! When he refused to budge, I asked to speak to a District manager. He called someone and fabricated what had happen from start to finish. I kept asking to let me speak to the manager and he ignored me. He refused to give me my car unless I paid him the money. I demanded my car and he came within 1 inch of my face in a very aggressive manor and told me "Get out of my shop" "leave now" I asked him to hit me so I could get some personal satisfaction and beat his ass. I refused to pay and told him he will deal with my attorney in the morning. I got home and wrote this report. Tomorrow I will let my daughter pick up her Tahoe and I will take it to the region manager Monday Morning.
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