Imcompetant! Thieves! It was been one of the most horrible consumer experiences and I just want to warn other consumers. I called Tanner Transmission when my transmission was failing. I asked for an "approximate" cost to repair the transmission. Adrian, Tanner's site manager, said it would cost about $2K and take 5 days. It took them almost 8 weeks, 3 visits, and $4K. Also, my brand new 80 Gig iPod ($400) was stolen out of my glove box and they will do nothing about it.
I also incurred over $1,000 in rental car expenses because of their incompetence to repair the transmission within a reasonable timeframe. They absolutely refused to offer any assistance with the car rental expenses.
Their customer service was horrible throughout the entire process. It got so bad that my situation was escalated to the Operations Head for Tanner, Bob. They did a terrible job managing my expectations. They would never call back when they promised. They admitted a couple of times that the car had sat in the shop all the while I was paying for the rental car.
Tanner indirectly forced me to use them over the dealer. They asked for $750 to even look at the car. I agreed to this expecting it would be in line with the verbal estimate of approx. $2k. I received a call back two days later informing me it would be $3,100 a 55% difference. If I chose not to use Tanner, then I would be out $750. I had no other option other than to use them. Talk about strong arming a customer...
After they supposedly fixed the car and the Operations Head personally tested the car and guaranteed it would work, it broke the next day. I had to take the car in again and I was charged another $900 while they took the car to the Acura dealer to replace a computer in the car. Again, I am accruing charges for a rental car.
After I took it into them again, they had the car for another week and finally completed the job. Throughout this ordeal, I had to take time off work to deal with them and take time dealing with them on a daily basis.
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