Complaint / Review
Pep Boys PepBoys Dino (manager)
Replaced radiator once, then kept reheating and fixed it twice, then 3rd time engine blew and they said my car was a piece of junk and said no refund! Ripoff

I went to Pep Boys in Temecula Store #800 on March 3rd to have my radiator replaced and fixed because the car was overheating. After that visit, the car continued to overheat, so I brought it back to the store on March 7th. They said there was an "air bubble" or something and they fixed it. On March 13th, I was stuck on the side of Interstate 15, smoke billowing from my hood, and a car that would no start. I called manager Dino and asked for a tow truck, and he said I would have to arrange for the tow truck. I called another store, Express Tire in Murrieta (951-696-5200) and they had Diamond Valley Towing (951-760-4588) pick me up. There diagnosis was a possible head gasket, which they said meant the engine was ruined.

I had stopped by Pep Boys while en route with the tow truck company to get a refund on the original 834.98 that I spent at store 800 in Temecula. The manager, Dino, said he would not give me a refund, that he had done his job putting in the radiator, and furthermore, my car was a piece of junk anyway. About 4 eyewitnesses in the store that day came up to me and gave me their phone number-they said give them a call if I ever needed a witness to this. Then I had the tow truck driver listen as I asked one final time if Dino would give me a refund, and his answer was no.

I would have been satisfied at least to have received a refund that day, although the manager's conduct was completely out of order. However, now I will seek damages to include the original amount spent on repairs (834.98), plus the costs of a full repair of my car by someone other than store number 800 in Temecula or anyone affiliated with them.

I have notified my attorney of this matter, and I have given her receipts, phone numbers, and contact information of everyone involved. As of right now, I am thoroughly dissatisfied with Pep Boys in general, and I would tell anyone I knew to never go to Pep Boys.

I would rather resolve this issue outside of a courtroom. I don't know if Pep Boys even knows about this store's practices.

Thank You,
George Hartline
Temecula, CA
951-445-0147
[email protected]