I brought my truck ino the dealership for repairs that have in the past been covered under this warranty. My truck has just over 50,000 miles on it. The dealer says I need new front ball joints, the manifold is cracked and is leaking. The right front hub is frozen and the vaccum for the 4 wheel drive isn't working. This is what the dealer says. The manifold is warped which is causing pressure on the bolts to break, which is why it needs to be replaced. Premier Dealer serices says it's from the corrosion of the bolts yet the bolts in question are where the manifold is warped. The right front hub is frozen. Premier says it's not covered. The hub is covered but the lock on the hub isn't. Go figure. Problem with that statement is that I have had two hubs replaced under this warranty from Premier. Now they say it's not covered and they have no other previous claims for it. Then they are saying that the vaccum for the 4 wheel drive isn't covered because of the ball joints. When the ball joints are replaced that have to replace the seals on the vaccum, which in turn aren't covered.
After Premier sent an adjuster to the dealership, they denied the claim and refused to give an explanation to the dealer. My assumtion on that is that the dealer would have laughed in there face. I also talked with an outside mechanic about these problems and why they weren't covered, he also said one shouldn't have anything to do with the other meaning the ball joints and the vaccum. I asked Premier to resend the adjuster to the dealer so i can hear their explanation along with the dealers counter argument. They refused. Someone is lying to avoid paying this claim and it's not my dealer. They are outstanding with service and wouldn't go to anyone else.
This company are snakes and will find any reason whatsoever to avoid paying out. They are liars and scammers. AVOID AT ALL COSTS and get an extended warranty through your dealer. It might cost more but it's well worth it.
James
Worcester, Massachusetts
U.S.A.
0 comments