March 5th
Japanese Auto Service & Import Engine Sales18960 SW Shaw StreetBeaverton, OR 97007Phone (503) 356-8055Fax (503) 848-2256
Part Two:
BBB Case ID 22083910 and Oregon DOJ File Number FF5983-06
Dear Fada, et al.
Neither the Oregon Better Business Bureau nor the Oregon Department of Justice seem to care when a business such as yours fails to provide services that have been paid for.
Ripoff Artists! That is exactly the kind of shop you are operating! A ripoff (or rip-off) is a bad deal. Usually it refers to an incident in which a person pays too much for something.inFORMAL — to cheat (someone) by charging them too much money. An act or instance of ripping off another or others; a theft, cheat, or swindle.
I took my 1980 Toyota truck with the 20R engine into Beaverton Toyota on the 5th of March and paid good money to have a compression test done and to have the truck looked over. And yet again, the results of the compression test concurred with my own tests done in the front yard not too long after your 20R Engine Rebuild From Hell Special version 1. The results of this compression test done by the professional mechanics at Beaverton Toyota was as follows: Cylinder 1 = 165 psiCylinder 2 = 165 psiCylinder 3 = 165 psiCylinder 4 = 115 psiThese kinds of numbers after a complete engine rebuild are atrocious! The Toyota Shop Repair Manual specifications call no one cylinder should being at more than 14 psi in difference of pressure with the remaining cylinders.
The engine diagnostics from Beaverton Toyota also comments on the rough running engine and more specifically on the oil leaks at the front end of the cylinder head gasket. Please see the detailed diagnostics report from both professional mechanics included with this letter.
I want a DAMN REFUND! $3296.17 to be exact! Your place of business is not trustworthy. You are dishonest with your customers and deny any wrongdoing on your behalf with the 20R Engine Rebuild From Hell Special! And your promise in Small Claims Court Mediation to make this right by me was an empty promise and holds no real chance of redemption in my eyes.
Well, here's the deal. I can no longer sit by spinning my gears and waiting to see how much more of my time and money your company can waste. I can no longer remain calm about this situation. I can no longer see any reason to treat you and your company with anything remotely resembling respect. I can no longer afford all the negative mental energy your piss-poor customer service injects into my life!
How would you feel if you had spent your hard-earned money and received such piss-poor automotive service, and then received a less than honest response from your company when I complained that the engine was not rebuilt correctly? If I remember correctly you basically pooh-poohed me for doing my own home engine diagnostics. You intimated that I did not know what I was doing and that my poor compression test results were the result of my inexperience in using automotive shop tools. You also told me that the truck did not have any major problems.
You also denied that the truck smoked (blue oil smoke) so bad that I could not even get it tested at the Oregon DEQ Clean Air Station until I took money out of pocket to get another shop to adjust the valves correctly. If I had not spent this money with the other shop I would not have been apprised of the bullshit piece-of-crap cylinder head with the f*ed up camshaft that you put in my truck. What would you do if a company denied their failed mechanical service and then you had to meet them in court as part of mediation to resolve the issue, and this took the better part of several months? Well?
How much more of my mental energy will Japanese Auto Service & Import Engine Sales want to suck out of my life? You had the damn truck for nearly 5 weeks back in July. Then you had the truck back again for version 2 of the 20R Engine Rebuild From Hell special for another week in mid- December. I simply don't have time for this kind of f*ing crap!
PLEASE PLEASE PLEASE Do what is right and refund the hard-earned-money that my friends loaned to me by using their credit card to pay for your 20R Engine Rebuild From Hell special! I will also expect to be reimbursed for the other costs incurred trying to get this trucks engine rebuilt correctly. Total Amount Due: $3296.17
With this money refunded I would be able to seek out a competent engine rebuilding shop in the Portland metro area, which would correct your mistakes and leave me with a 20R engine that has good compression and does not leak oil all over the place. Feeling Screwed by Japanese Auto Service & Import Engine Sales
DoylePortland, Oregon
U.S.A.
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