Have been trying to get a RMA # for two weeks now! Every time I call asking why I have not been emailed the RMA number there has always been one reason or another the RMA number has not been sent and each time they tell me that it will be another 2-3 business days. And their apologetic for the delay but it will still have to be run through to customer service again!
I was supposed to have it on Monday 22-Jan-06 but did not receive it so I waited a day to give it more time then called on Tuesday 23-Jan-07 and they said it had to be sent through again and it would be Thursday 25-Jan-07 it did not come on Thursday either so I called they said the it would for sure be in my inbox today Friday 26-Jan but still have not received it.
So I called today Friday 26-Jan-07 and same story that it would be another 2-3 business days! So I asked for the customer service telephone number directly they (the call center) said that customer service only respond to emails. So I asked for a supervisor they put me on hold and the same guy came back and with a poor attempt to disguise his voice and said he was the supervisor whatever!
I have tried to email customer service as well but they do not reply back not even an auto replier stating the email has been received or even if its being worked on. I decided to do some research on the company with the Better Business Bureau BOY does Auto Parts warehouse.com have a bad track record in fact your company gets a failing grade!
Details of the order:
http://www.autopartswarehouse.com/performance/basket.php? Makeid=26&modelid=263&year=2006&partid=12&brandid=3009
EBC RED STUFF CERAMIC BRAKE PAD SET FRONT # DP31329C REAR # DP3680C
Incorrect part for my car.
Part numbers listed on their site for my 2006 Jetta 1.9L Turbo Diesel with 11.1 front rotors # DP31329C and for the 9.2 rear rotors # DP3680C are not the correct part. Too small.
0 comments