This vehicle was purchased on 11/23 (Dodge Neon SXT 2002) with a warranty of 30 days on the engine and transmission as signed and verbally expressed by Juan Carlos (finance manager) and David (sales agent). The vehicle was inspected by Pep Boys after it had to be towed less than one week after purchase for repair issues (motor mount replacement and broken pipes).
Out of pocket, I paid $350.00 including cost of tow. On 12/18, the vehicle over heated and began leaking and eventually broke down. After being towed to Tires Plus, I was told that the vehicle had a broken head gasket and that the engine needed to be replaced.
I was given an estimate of $6800.00 by two reputable repair shops. I attempted to call the dealer to speak with the Ronny the sales manager and after several attempts and messages left was told the vehicle was purchased "as is". He was clearly mistaken, as I signed a 30 day warranty on any engine/transmission issues and the vehicle was and still is in that warranty until 12/23. Again, the vehicle was towed, this time back to AID Auto Brokers where I waited nearly 1 hour for the service manager " Ronny". He was accompanied by "David" who sold me the vehicle and an unidentified "mechanic". I presented all parties with the information from Tires Plus indicating that the engine needed replacing as a result of a blown head gasket.
I was told by the unidentified mechanic and the sales manager that the oil was fine. I advised that the oil was not why I was towed and unable to drive the vehicle, and that the document clearly states that the cars engine needed replacing. This resulted in yet another out of pocket expense as I am now forced to rent a vehicle from Enterprise RAC totaling $189.00 per week. I am a single mother on a fixed income and was clearly taken advantage of. I paid $1500.00 in cash and was financed for $6000.00, the remainder of the loan on a vehicle that is no longer in working condition after less than 30 days of the purchase. To date, the car is in possession of AID Auto Brokers, Inc. And I was not offered an exchange in vehicle or a refund on the deposit and/or any out of pocket expenses incurred. I would settle this grievance for an exchange in vehicle without repair issues or my deposit back.
0 comments