This is a condensed report I sent to the Better Business Bureau.
On Thursday December 14th, I purchased a 2007 G35 Infiniti from Infiniti of Charlotte, NC. The car was coming from Nalley Infiniti Atlanta. I was contacted Friday morning from the Charlotte Infiniti that Nalley had sold the car Thursday night. This was a screw up from the Charlotte dealer since I had paid in full and they now could not produce the car. I then looked at other options and contacted a couple other Infiniti dealers. Late Friday afternoon I decided to call Nalley -Marietta, GA (since they sold my first car) to see if they could get me a car that I was looking for and explained what had happened in Charlotte.
They looked in their data base and found exactly what I was looking for and said they could get it for me by the end of the week. I ask them if they could give me the same deal as Charlotte, then we could do business. I faxed them my detailed Bill of Sale from the Charlotte Infiniti and got a call back a few minutes later. The sales associate said they could do the EXACT same deal. Not close, or come on down, but the same EXACT deal. So I drove down on Tuesday the 19th to purchase the car. After the usual procedures of checking my car, looking over the Bill of Sale, etc., I was informed (30 minutes later) that the car I wanted had an extra factory installed package (Tech).
That's not what I was told earlier. I called and was contacted 6 times about this particular car as well as the same deal by the sales associate. I then found out that they were going to give me $1000 less on my trade. That was not the deal. They had my receipt showing the purchase price and trade-in price from Charlotte (days earlier) and agreed to my terms to do the same deal. So they did not get me the same car as promised as well as did not do the same pricing as was agreed. They 100% lied to me and brought me to their dealership under false pretense. There was no misunderstanding of the terms after 6 phone calls. This is the ultimate reason why consumers think car dealerships are slime! Thank you
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