Well, I am not sure where to begin with this company, but here goes. Last year I bought a 2005 Dodge Ram and Wells Fargo is who I ended up using. A few months later I lost my son and had a ton of medical bills to take care of that my medical ins. Did not cover, so I called Wells Fargo to ask them for a month or two extension on my truck payments and explained the situation to them. After talking to about five to six different people about the situation they finally agreed.
Well about three weeks after that phone call to them I walk outside to get something out of my truck and there is a tow truck sitting there in my drive way with a letter from wells fargo asking me for my keys because they were going to repo my truck. I did not give them the keys and they inturn called the Police. After the cops showed up I had to give them my keys.
Well about a week went by and I was going to get my truck back so I called WF up and asked how much I had to pay. They told me that I had to pay 1289.00 PLUS the storage fee to the repo company, so I go down and pay that ammount and faxed in all the required paperwork to get it back, I call the repo lot to let them know I was coming to pick up my truck and they told me that WF had instructed them to send it to an auction in San Antonio, not to mention I live in Galveston, I eventually tracked it down to the auction in SA and found out I had to pay another 1575 PLUS 771 to the auction company for storing my truck. Well all in all I got my truck back after a ton of money and when I got in it to take it home I found my brand new truck with about 1500 extra miles, no gas, my truck was covered in mud (it is the 2005 off-road 4x4), scratches and a few dings, empty beer bottles in the back seat, and worst of all a JOINT in my ashtray. I don't smoke the stuff myself and don't mind those who do just not in my truck or around me.
I inform WF and they tell me that there is nothing they can do about it. NOW if I am one day past my due date they call my job, my house, my cell phone and my relatives trying to find out when they are going to get the payment otherwise they are going to take it again. I will NEVER use this company again and I have told everyone I know NOT TO USE WELLS FARGO. They are the biggest ripoff SOB's in the market.
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