I had a 3" Rancho Lift Kit Installed on my Chevy Tahoe. I have been quite happy with a number of Rancho lift kits installed on differnt vehicles over the years so was surprised when I was hearing strange noises.
This was all done a number of years ago but I just found this website. This particular 4 Wheel parts location has moved but I'm making this posting as a warning to others to be careful about their incompentence.
After numerous complaints via the phone and in person I was deemed a nusiance customer and they ignored me. They did try to grease fittings and grind areas that they thought were rubbing. Nothing was working. They finally told me I was a nusance and because my truck had fairly high mileage on it, I should get use to the noise.
I was driving towards the freeway one day about a mile from the on-ramp when I came upon a 4 way stop. When I put my foot on the brake the pedal went all the way to the floor and i of course went through the intersection. Luckily no one else was at the intersection.
The outcome of all of this was that the brake line was improperly routed through the lift kit. It was the cause of the noise and finally broke. Had it happened on the freeway, I could have been killed with potentially several others since my Chevy tahoe is not a light vehicle and I don't tend to drive it slow.
I tried to get 4 Wheel Parts to address the issue and give me a refund. I had the brake cable replaced elsewhere. They refused to do anything about the issue and to this day I'm still disputing the credit charge with the credit company 4 Wheel Parts offers to their customers directly.
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