Bought 1995 F250 Oct. 15. Took truck to Greene Ford for service on oil leaks two weeks later. They told me $1200 would fix all the problems with the truck. Got truck back and drove 200 miles and found only one quart of oil in truck, plus found missing and stripped out bolts underneath. Returned did more work on leaks and they said, "some trucks burn oil." Never once mentioned need for new engine.
10,000 miles later after spending $1200 to fix "everything" and several trips to Greene Ford Service I'm told I need a new engine. May 7 Greene Ford said $3100 included everything for a new engine and all parts needed with a 24/24 warranty. They did the work.
Day after I picked up truck with new engine I returned with complaint that the engine had no acceleration power. They said, "it's fine." The next day I go back because the truck is overheating. They said, "it's fine." I told them to make sure because I was driving to Daytona the next day.
Got to spend my vacation at Gary Yeomans Ford in Daytona Beach. They were very professional and thorough. They found the problem and said I needed another new engine. They said, "the "new" Greene Ford engine had overheated so badly it had warped the exhaust manifold." They said the thermostat was stuck in the open position and had to be replaced. They professionally put their findings in writing, but couldn't replace the engine there because they said the service manager at Greene Ford had told them it was not a problem related to his work. (A statement that Greene Ford Service Manager now denies.)
I was forced to drive a dangerous truck back to Gainesville, Georgia from Daytona Beach, Florida. I left truck at Greene Ford May 27 with complete service invoice copies and a letter describing the problems. I gave copies in person to the General Sales Manager, the Service Manager and the Service Advisor. I was very clear that they were to honor the warranty and replace the overheated engine and do the job correctly. I told them I expected any additional damage to the vehicle due to the overheat to be repaired by them at no cost to me. I wanted the warped manifolds replaced or machined. I left my phone number and said I would return in one week. They never called.
I returned June 4 to pick up the truck. It was not finished and still had the same defective, heat damaged "new", warrantied 24/24 engine in it.
Today, June 5, I found out that my three core radiator had been replaced with a one core radiator which they said was stopped up. Don't know what kind of shop error gets radiators mixed up? They had an old one core radiator in the bed of my truck and my three core was not in sight.
Greene Ford said the thermostat that was put in by the Daytona Ford Dealer was the wrong thermostat and that there wasn't anything wrong with my old thermostat, that it was the radiator that they had now replaced. Also, that, "the Ford Dealer in Daytona never should have told me all those things about my truck."
They had to replace my new spark plug wires because they were severely melted since they forgot to put the heat shields back on with the new engine. (Did I mention burning rubber smells?)
I've contacted North America Customer Relationship Center two consecutive days. I spoke with Debbie, yesterday, who verified my story with Gary Yeomans Ford Service in Daytona and said the Greene Ford Service Manager would call with "good news." Today I talked to Sean who couldn't find the Greene Ford Service Manager
I did track down the Service Manager today and am to hear at 10:00 AM tomorrow, June 7 what he is working out. I made it plain that the heat damaged engine is to be replaced with a new engine. That is what I had paid for. Once again and for the fourth time I made it plain that the manifolds are to to be machined or replaced because they were warped by the severe heat damage from his defective engine.
I presently have two Ford trucks and have been a loyal Ford customer for many years. Is this how Ford rewards loyalty?
JP & Nancy
Gainesville, Georgia
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