My name is SGT Todd H* U.S. Army, I have no need to conceal my identity because if anyone from JD Byrider looks on this page I want them to remember this name.
I am so sick and tired of calling the service department after having my car towed there on Monday. Drew is a nice guy and he has good customer service skills but he has got to be burnt out telling everyone almost every time they call for service that all the mechanics have been fired and they will service your car ASAP.
I do not believe that the mechanics @ "JD d*krider" are even ASE certified because my 98 Chevy Monte Carlo Z34 had a recall in 2004 for the steering rack and pinion, I found this out on the web when i was trying to figure out why i was having steering problems. I called a few mechanics to verify my findings and then set up an appointment W / Drew.
They had my car for two days and I ha to get rental car which I paid for out of my wn pocket. When i went to pick it up told me that they coul not duplicate the steering problem that i was having and that they did an alignment on it and it should be fine. I drove off the lot and before i even left the lot had the same problem.
I then took the recall info that i found on progressive.com my insurance company website and they then went ahead and fixed it. "Why do I have to show you written proof of what is wrong with my car, i dont know the first thing about fixing cars and you are supposed to be a mechanic? Right!
So now my lower right front ball joint breaks in union city. I get the car towed there on monday and im told it is in the shop around lunch time that day to be repaired. I call back after 4pm and no work has been done yet! As you can imagine Im kinda pi*ed off right now!: (So I wait till tuesday and call about the car "same * different day" drew tells me it is a six hour job and that they will get to it ASAP! I called a few times throughout the day and no change in status.
So now we are in the third day and I am about irate @ this point but keep my cool and called drew about an hour ago. Same s*! But now they just fired three mechanics and its gonna be a while. "Why am i not surprised"! What kind of b* is this, this is the highest degree of unprofessionalism I have ever witnessed and if anyone wants to get together with me and call clark howard let me know! If we all get together we can make some changes @ this dealerhip but alone we can do nothing! HooaaaH!
Oh and dont forget the fact that they sold me a car that retails for only about $3,500 for $10,000 @ about 20% APR! How U love Dat! Jd. fa*
0 comments