I was recently in a car accident with the other driver being cited and at fault after crossing over three lanes of traffic in front of me. I immediately called Geico and reported my accident even though it was on a Saturday. On the following Monday, Geico left a message on my voicemail that they need to speak to me to get a recorded statement from me so of course I quickly called them back to supply them with the information they were requesting. I also stated to the claims adjustor that I would be needing a rental car.
He then stated that I would need to go through the other drivers insurance for that. I then called my assigned claims adjustor and left several messages taht I needed to speak with her regarding my claim but never got a call back.
On the following Saturday I wrote an email to Geico requesting information on my claim. A nice gentleman phoned me right away to inform me that I should just go through my insurance and let Geico take care of going after her insurance for payments.
So with that said, he set me up for a rental car but nothing compared to what I was used to driving. I later that week called Geico and said that I would need a bigger car as I would be picking up my 3 children from the airport but was advised that I had reached my limit on my rental rate.
Still this doesn't seem fair that this accident was plainly not my fault but I was forced to drive a little car and squash 3 children into it. So I got the rental car and I was requested to go to the impound lot of the local police department and pay out of my pocket the storage fees for the car that was still sitting there because Geico wasn't moving forward on my claim and the fees were piling up.
And then the claims adjustor called and asked if I could take my wrecked car to my residence not once did she request this but 3 times after I told her no each time! Of course my answer was no in taking my wrecked vehicle to my residence in which I live in a 5 star community!
After paying out of my pocket for the storage fees the claims adjustor called and asked if i would mind paying the towing fees as well. Upset I said, if I'm paying the towing fees and storage fees. Why am I paying for car insurance each month?!!
My car is finally deemed totaled after the inspector, after two weeks finally got out to inspect my car. He recently called me and stated that they would be making me an offer on my car which would only leave me $2000 left on my lien to pay. This may sound good to some of you but I find it completely unfair that one day I'm driving a car that I've been paying on for months and the next moment I have no car and the insurance company doesn't seem to mind that.
He also stated that he would extend my car rental for 10 days only upon which that will leave me again with no vehicle and three children to drive to school, sporting events, doctor visits, etc. I'm curious if Geico would mind picking up the tab for cab fees? I'm very unhappy with Geico and the customer service they have provided to me. I'm sure the insurance commission would love to hear about this incident as well as the others I've seen on here.
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