My wife and I recently went to Gene Reed Toyota in North Charleston, SC attempting to purchase 2 used vehicles and trade in our current vehicle.
The price that Gene Reed offered for the trade-in was absolutely unreasonable and they were not willing to negotiate the price of the vehicles I wanted to purchase.
My first mistake was talking to a salesman named Patrick Coleman, who was actually yelling at me by the end of the procedure. This man personally insulted me and compared us by saying "You don't know what you're talking about, I have 15 years in this business", and was generally rude and condescending. Both him and his General Manager cornered me and berated me until I was forced out of the dealership due to their cruel comments.
Needless to say, I did not buy a vehicle from Gene Reed Toyota. For a local dealership that claims it "keeps its promise" and offers "fast and friendly sales experience", I sure was in for a shock when they kept me in the dealership for almost 6 hours with their empty promises of negotiation and then was heckled by Patrick Coleman and his General Manager until I was forced to leave due to embarassment.
This was absolutely the WORST sales experience of my life. I am not a newcomer to auto buying and have had very pleasant experiences in the past with other dealers. But when a dealership treats us SO bad that my wife actually cries because of the treatment, something has to be done.
I hope that no one has to suffer the humiliation that my wife and I went through at Gene Reed Toyota.
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