Complaint / Review
Doug Justus Auto Center
Ripoff dishonest misleading arrogant auto dealer

Doug Justus stated that the vehicle he sold us had been inspected by his mechanic and was in good safe running condition. The vehicle broke down and was towed - we found out the drive axle on the drivers side had been given a temporary unsafe fix not fit for normal driving was the reason for the breakdown -

We were told the vehicle should never have been driven under normal conditions with the temporary fix making the vehicle unsafe. The vehicle was sold by Mr. Justus himself as the owner/salesperson as safe reliable transportation for our 16 year old son. Mr. Justus stated that his mechanic had inspected the vehicle, the oil had been changed and it was safe reliable transportation.

We bought from a dealership and not a private party to avoid this very type of situation - Dealerships should be properly informing and selling SAFE vehicles that have been properly inspected prior to sale and advertising.

Mr. Justus' website states " In order to maintain competitive pricing we do our best to ensure that all our vehicles are in good, safe running order." Mr. Justus now states that the only inspection that was performed on the car was him driving down the road to see if it sounded and drove ok prior to putting it on his used car lot - he states that is what he does with most of his cars unless he hears a strange noise.

We now have documentation and mechanics that are willing to talk about the unsafe condition (not just the axle) that the car was sold in.

To boot... We tried to handle this like he was an honest business operator... And filed with the BBB. That of course got us nowhere with the BBB finally responding with this email:

Complaint ID#: 8004497
Business Name: Doug Justus Auto Center

The Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

Go Figure... And that's not even all there is to this story. The vehicle was purchased in February and we have been given several temporary tags and the dealer is yet to give us a permanent plate which we paid for nor has he given us the title yet!