In August I baught a new 1999 Yamaha Royal Star Venture From Dick Allen Motorcycles in New Haul CA. That dealer has since gone out of business.
My motorcycle is currtently serviced by A.V. Kawasaki & Yamaha. I do not have a complaint with the dealer. The dealer has done everything in his power to repair my motorcycle.
They have replaced the fuel sending unit twice and it is broken again. The ignition switch has been replaced twice, the cruise control will not work in the Mountain States, the the handlebar control for the stereo has been replaced twice and most of the componets for the stereo have been replaced at least once.
I am now over 2,000 miles from home and I wonder if I will make it back home with out being stranded. I told Jim at Yamaha customer service that I wanted a new motorcycle or my money back. He said that was not an option, I then asked if they could replace the whole electrical system and provide me with a loaner while this was being done. This also was not an option.
I am of the opinion that Yamaha just wants to replace parts on the motorcyce until the warranty expires with out fixing the reason the parts fail.
Ed
Lancaster, California
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