I ordered some parts for my motorcycle from the parts department and used my brand new Honda GE Money Bank Credit card to pay for them. They said that they would be there in a week.
I went in to pick up the parts and they said they were on back oreder indefinately so they couldn't give me a date that they would be in.
I told them to cancel the order and I gave them my honda credit card and asked them to credit it back onto my account. They called the number on the card an entered some numbers over the phone.
30 days later I get a bill from Honda for parts (remember, I didn't get any parts). I went back to Metro Motorsports and explained what happened. They said they were sorry and they would correct the mistake. It took about an hour, but they dug up my paperwork and called the credit card Co. And said it was taken care of.
30 days later, You guessed it, another bill this time with a late fee added for the parts I didn't get. I went back to the store again and talked with someone in the accounting department. She said she would call Honda credit and call me back on Monday. She did call me and she said it was finally taken care of.
30 days later, I get another bill with 2 late fees for the parts I never recieved. Plus It went on my credit report as a 30 and 60 day late. I was in the process of buying a home so it caused my credit scores to go down and I ended up paying a higher interest and more fees for my home loan.
After approximately 4 months, I finally got GE Money Bank to remove all charges and fees. I asked them to correct the credit report and they said that they coudldn't and that I would have to fill out forms to correct it. I tried, but the reporting agencies said that I would have to get GE Money Bank to report that it was their error. They said that they changed the credit report, but it is still on there as a 30 day late. I have tried many times to get it changed, but to no avail.
My Advice is, don't buy anything from Metro Motorsports with a (Honda Card-GE Money Bank).
Honda Financial services is OK and I have had no problems with them.
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