Hello, fellow victims of Fidelity Warranty, Inc.
My story is almost identical to most of yours, except that, as an attorney, I was able to get more information on this company and its practices. I want to let you know that the company is very worried right now.
I called them today regarding my warranty (my 2000 car was purchased 6/14 and has 81,211 miles on it) and I believed that I had purchased the 72 month or 100,000 mile warranty for $2,150.00, plus interest because I put it into the financing agreement.
I gathered some very interesting information as to how customers are treated. I was informed by two separate claims epresentatives that Fidelity is a servicing agent for the dealership. This is false as a matter of law. The dealership is merely an agent of Fidelity.
I explained to the third claims representative that the opposite was true as a matter of law. I was then instructed to submit my "request for resolution, " which I did in a letter and I attached 8 pages of Exhibits. When I reached the manager of claims administration, Mark Woodard, he told me that because I am an attorney, the matter would be sent to the legal department and I would receive a respose to my proposed settlement in 10 days.
I had proposed a settlement for one half of the warranty work required. (The warranty work needed is approximately $2,000.00 and my deductible is $100.00.) I believe that this company can be made to address its misconduct.
I am not prepared to start a class action at this time, but I would urge you to send letters to Fidelity Warranty Services, Inc.
Attention: Mark Woodard in the format which I have created.
I am pasting a draft letter below:
Date
FIDELITY WARRANTY SERVICES, INC.
Attn: Administration-Mark
VIA FACSIMILE at 954-420-3215
RE: (YOUR) Contract Number XXXXXX
(YOUR) VIN #
Dear Mark:
Please be advised that my (CAR/Make, Model and Year) is required warranty work at (YOUR CAR REPAIR COMPANY) My repair company was informed on DATE that my contract with you is expired. Please note that this vehicle was purchased on DATE.
I am forwarding the following documents to you:
1. The Warranty contract through DEALERSHIP, sales agent for your company.
2. My Carefree Car Protection contract.
3.invoices for the warranty work which I required:
OPTIONAL LANGUAGE:
IF THIS IS TRUE, YOU MAY STATE "I was specifically told that I was receiving protection for 72 months or 100,000 miles from the date of the sale."
IF NOT, YOU MAY STATE what you requested from your dealer, what you believed at the time of purchase, etc...
Fidelity Warranty, Inc. Is responsible for the representations of your agent (YOUR DEALERSHIP).
I purchased a contract for 72 months or 100,000 miles from the date of the sale at a cost of (YOUR COST.)
I must insist that the contract be honored according to the terms represented to me. I AM ENCLOSING MY REPAIR INVOICE.
I expect that I will hear from you within 10 business days of the date of this FAX.
Very truly yours,
YOUR NAME
If you are interesting in joining together to pursue this company for its responsibilities, I will accept your e-mails until August 5, but will not be able to reply except in a mass e-mailing on or about August 15, so please note that you are waiving any attorney-client privilege with respect to the
use of your name in a mass e-mailing to others interested in pursuing Fidelity Warranty, Inc.
Please note that i am admitted to practice law in wisconsin.
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