Hey folks, be VERY careful when shopping for a new or used car when it comes to warranty coverage. If you own a Chrysler product and ever have an occasion to call their toll-free customer assistance number, be aware of these problems:
1. You'll need a lot of patience to deal with the "automated voice repsonse system" that will have you spend about 6 minutes pushing various buttons on your phone BEFORE getting put on hold to speak with someone.
2. You'll need about 20 to 30 minutes to kill while waiting for that person to answer his/her phone.
3. If you disagree with their coverage explanation or want to speak with their manager about ANYTHING, you'll then need another 30 minutes to start the whole process all over again because THEY WILL HANG UP ON YOU when you ask to take your concerns to a higher level.
4. If you ever get lucky enough to speak with someone in their "executive office" be prepared for the shock of your life: these so called "executives" are nothing more than customer service reps who are given a title and told to keep your calls from getting to anybody really important.
Basically, they suck and they're darn proud of it at Chrysler.
Brent
San Antonio, Texas
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