I recently bought a car (91 Cougar), and then 2 days after I had it... I decided I would go ahead and put new brakes on it... When doing the brake job, I noticed a leak by the rear wheel cylinder. To avoid possible damage to the brake lines, I figured it would be easier to take it and get a new one put on... (bad idea on my part).
I took my car to Pep Boys—Hackensack NJ around 1:30 pm and was told.."no problem... Should not take very long to do that ". I told them I needed to be home by 5-5:30. So I wait... Finally at 3:00 I see my car is still on the lift and no one working on it. So I inquire about it... And they tell me "your brake lines seem rusty they may break if we try to loosen them"... I ask to see. Seems they have already broken one.
So I tell them... Ok... Go ahead and replace them if neccesary. (now my total is up to $312.00 from initial estimate of $170.00) Now it is around 5:00 and the car is still not done. I go back to look at the car to see what they have done... And what do I see? A dent in the car... Right behind the drivers side door... I go to take a closer look, and the guy working on my car (who speaks no english) sees me looking and motions to me to go back outside (meanwhile his girlfriend or female companion is in the shop sitting on a lift talking to him as he works).
So I go to the service desk and explain the dent and get permission to enter the shop and look at my car. I look at the drivers side and there is another dent in the bottom of the door where the door had apearantly been pushed open and hit the lift it was on... (same size dent as the lift arm).. Now 2 dents. I go to the passenger side... And stare. Another dent where my car was appearantly lifted wrong and concaved in on both sides in the same place. I ask to see the manager... Not there... Come back on monday.
I ask them to make a report on my reciept... That I noticed this while I was there and that I didnt leave and then discover it. He obliged. Now on my reciept is written"customer says car was damaged by lift".
So now its 7:30 and I am still there trying to get my car back... (took 6 hours now) So I finally get my car back at 8:05 and pay and start to leave, knowing I have to come back on monday.
Monday... The store manager looks at my car and says "no way could we have done that" I try to explain to him that I have had the car less than a week and when I brought it to them it had no body damage. He says sorry... Walks away and tells me if I dont like it... Call 1800 pep boys.
So I go home and call them... I get voicemail box after voicemail box for 5 straight days... Finally I get a person and they tell me I need a claim number from the store and they should have given me one... He says he will call the store and I will be able to call the next day and get that then call the 1800 number again.
So I call the store and I get..."we decided that we feel we didnt do the damage to your car and we are not giving you a claim number" Not good for me... So I call back the 1800 thing and get voicemail again... Then I get an operator... Ask for a supervisor..."they are all busy" I am told... I ask for another number that I can call (home office by chance) and I get told "the supervisors are the only people who can give those numbers out"
Hmmmm... So now here I am stuck with a car that I bought last week that now has 3 dents in it...
Thanx alot pep boys! If anyone has the corporate number for pepboys email me at [email protected]
Jeff
New Milford, New Jersey
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