Unfortunately we found this website too late!
I am not going to go into the details of how this all started as my husband dealt with the initial emails and phone calls and I certainly do not want to give false information.
But he did tell me that upon asking for a refund, for the $1,082 they charged our credit card, he was referred to a woman named Dina in the accounting department.
He said their conversation quickly turned into a shouting match and when he asked when the charge would be returned to our account Dina rudely replied, "well, how long are you going to keep me on the phone?" Being in the customer service industry, he was appalled by her attitude the call ended abruptly and was glad he was not going to have deal with anyone from this company again.
I gave it several days before decided to call her myself to try and find out when we would be receiving the refund. And to be honest, I thought my husband may have been the rude one because he was pretty disappointed with the way everything had gone down (being told they had the transmission, shipment promises, then they didn't have the transmission, phone call after phone call, blah, blah, blah, etc.)
Monday morning I made the call. I was very pleasant with Dina and asked if she had any idea when the refund would be credited to our account as the time frame she gave my husband had come and gone. Her attitude immediately changed and she proceeded to tell me she had no idea when we would be getting our money back... HERE'S THE KICKER - "OUR CREDIT CARD MACHINE IS DOWN."
Now, I also work in an office and understand that computers crash and machines breakdown so I then asked when she "thought" the machine would be up and running again. I obviously was annoying her and she proceeded to tell me, and I quote, "well, wouldn't it be nice if I could predict the future?" (Unfortunately, there is no way to put in words the tone in which she said this. But, I am sure those of you who have dealt with her know the tone)!
I knew right then that there was something wrong with this company and began investigating them online only to find this website. My stomach just sank!
So beware: asap motor's credit card machine is broken and dina cannot predict the future!!!
I would love to know if any charges went through on that broken machine yesterday, May 1. I'm thinking the refund button may be the only thing wrong with it!
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