On January 14th I purchased an engine and transmission from ASAP motors for my 1995 Isuzu Rodeo. I was told via email that the engine had only 65K miles and was cleaned tested and would be great for my truck. After receiving the engine and transmission and having a mechanic install it, as soon as he cranked it up he found out that there was a bad lower engine knock and upper engine valve noise.
ASAP motors were contacted and they said to send the motor back and they would replace. I asked about paying for the labor for a second engine install and Dina told me that if she determined that the first motor was bad, then she would help me out with the labor. After about 3 weeks and numerous phone calls to ASAP motors, I finally received my second engine from them. Again the motor was installed by the mechanic and was determined to be bad "out of the box".
ASAP Motors was contacted again and they could not believe they had shipped 2 bad motors. Brent and Dina both at ASAP told my mechanic to send them the motor back like it was so they could do a complete test to see if it was truly bad. My mechanic told them that the engine had parts on it that he had to purchase for the install. Brent said he was putting the parts info into the computer as a receipt and that the new parts we sent would be shipped back to us with the 3rd motor they were going to send me.
On March 16th I received the 3rd motor from ASAP without the parts that I had sent them (timing belt, water pump, timing belt idler and hydraulic tensioner, and cost of $200). Again contacted ASAP motors, Dina said she would look for my parts and ship them to me. Parts arrived the following week but were old parts that were no good. Called ASAP again (being put on hold for 30-45 minutes each call and being hung up on) and told Dina these were not my new parts and I wanted my parts back, she said she would look for them.
Finally today I called ASAP to get a tracking number for the parts they were supposed to send me and the response I got was, go buy the parts and we will pay you $100. One hundred dollars for two hundred dollars worth of parts is unacceptable. I also owe my mechanic an additional two thousand dollars over the cost of the original job to replace my engine and transmission. The additional cost is for uninstalling and re-installing two additional motors. The first two motors that ASAP sent me were bad upon installation.
I believe ASAP should be liable for the additional labor cost associated junk motors they shipped me. They falsely advertised to me the product that I was receiving and have had the worst customer service of any company I have ever dealt with. Dina and the other employees that work there can't even keep up with what lies they told and to who they told them to. It is very hard for me to believe that a Company that has these types of business practices and the number of complaints filed against them with various agencies, is allowed to do business in the state of Texas, or anywhere for that matter.
I have been without my vehicle for 3 months now because of ASAP motors.
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