April 16th went to Hall Jeep-Chrysler of Virginia Beach 3152 Virginia Beach Boulevard Virginia Beach VA 23452 to purchase a PT Cruiser which I had discussed with the salesman Mr. THarrington Battle with a faxed financed price of $17239.47 Including:
1) Automatic Transmission, Power Windows, AC
2) Midnight Blue
3) 7/70 Bumper to Bumper extened warranty
4) 0.9% Financing
5) Taxes & License Fees
Carrying the Faxed quote with me I finished some papers upstairs and was taken to Karen Clark in the finance office to sign additional paperwork.
Ms. Clark told me if I pay $330.00 a month for 60 months vs $308.00 a month I could have additional coverage including Road Hazard (Tire), Basic Maintenance (Oil Changes), Total Loss (GAP), and Environmental Protection. I asked her the dollar figure for the additional coverage and she didn't answer. So I tried calculating it myself.
Remember we'd been at this for what "seemed" like several hours and I was wearing down. I calculated the 4 items to be $1320 by looking at the different packages on a display sheet Ms. Clark showed me. I had my friend Betty Lu with me and kept saying to her that $1320 seemed like a good price for all 4 additional coverage Items. Ms. Clark just sat and watched. Finally when I asked her again if the amount was $1320 she said yes.
She tried to get me to sign for the extended warrenty at 5 years 70,000 miles coverage. So I showed her the signed fax from Mr. Battle for 7/70 and she mumbled and changed it to 7/70.
Finished up, went home slept for a few hours. Reread the contract and found Total amount Financed to be $19386.57 not $17239.47 1320.00 ($18559.47).
Come to find out the 4 items were $783 $599 $249 and $480 = $2111.00. Was told the next morning that everything was submitted and couldn't be changed, I was upset at being lied to despite bringing a witness, getting a signed fax and confirming all amounts verbally. I told everyone involved I wanted all 4 warrenties cancelled. Went to Attorney General for help which pressured Dennis Moore the General sales manager to review the Video tape from the Finance office. He was abrupt aggressive and non-apologetic. But agreed to remove all 4 items when I returned to Hall he had A paper with only 2 items removed. It took several more days to get him to remove all 4 extended warrenties, what a fight..
My 7/70 warranty? It went in as 6/60.. I had to get that changed..
I've also got a long term shuddering, stalling, check engine light etc. Problem at least from Oct 04 to today 15 Mar 06. I have 7 Documented shop visits and it's still not right, but I'll write that one up later.
Take a look at my writing above and decide for yourself if I'm a good communicator or not..
There was NO misunderstanding or miscommunication on my part, I was lied to and cheated. And when the facts were presented no one at Hall or Daimler Chrysler cared. And Hall fought to keep it's ill gotten gains. I've got a witness and lots of paper documents.
These People are hard core crooks. Do not do business with them.
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