In September I was forced to trade my new Hyundai Sonata in because of a severe finacial situation I encountered. I required surgery and needed money. Alan Carter, a salesperson at Brad Benson, took my Sonata in as a trade and sold me a 2002 Hyundai Elantra that he stated was just received that very day. After considerable thought, I decided to take the Elantra.
Mr. Carter promised that since the car had NEVER been brought through their maintenance check before the sale, that he would insure that all problems with the car were fixed. The car had many problems which I listed on a sheet of paper. Tires were completely bald, control arms were bad, lights were oput, brakes were very bad, needed paint job, car had never been detailed.
Every time I brought the car in to get things fixed, I was told that they had tyo order parts and I would have to leave the car for a couple of days. The only thing that the maintenance department did was to replace the tires, the other items are still not done, ie the control arms. I just had to spend $635. To replace the brakes, pads, rotors and calipers.
I made numerous attempts to contact Mr. Carter by phone, I left several messages for him as well as their "consumer complaints" department, none of whom ever returned my calls. My finacial situation has gotten alot worse and I spent money to fix the brakes that was intended for my rent, now I have to deal with my landlord.
My biggest complaint, besides Brad Benson not fisxing anything, is the lack of any kind of respose by anyone at the dealership. The car still needs to be fixed, painted and I've reached the end of my rope in trying to contact these people.
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