It all started with the first email contact on 1/25/06 from Dina:
"We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping. The cost of the engine is. It has a 90 day warranty, unlimited miles. If you have any questions, please do not hesitate to ask."
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I called ASAP Motors to reserve said engine from above. Was told engine had 45,000 miles and was priced at $995.00. They had another engine around 80,000 miles for a little cheaper, but I decided to go with the younger engine. I also queried about extended warranties. They said they had a 6 month extended warranty for around $160-180. I mentioned that I found a similar engine for about the same price, but they offered a 1 year warranty. If they would do that for me, I would be happy to continue business with them. They offered me the 1 year for $299.00. This brought my total purchase, not including shipping, to $1,299.00.
I gave them my Checking Account information over the phone to place a $50.00 deposit on the engine.
The very next day, I called ASAP Motors on 2/3/06 to make payment on the engine and give shipping address and information. I was informed that the engine should arrive in about a week.
On Tuesday 2/14/06, I receive a call from my Auto Repair shop asking when the engine would arrive. They were running low on storage space and repair bays. I informed them that I would contact ASAP Motors to find out when the engine will arrive.
On Wednesday 2/15/06, I called to get the status of the shipping. I spoke with the shipping manager who actually said, Oh, it seems we forgot to send the engine out. We have been very busy around here. I will make sure personally, the engine ships out today. I agreed to this and contacted the Auto Repair shop to inform them of this. I assured them the engine would arrive shortly.
On Monday 2/20/06, I called the Auto Repair shop to verify the arrival of my engine it still has not arrived. I contacted ASAP Motors again to get the status on my order. The person I spoke with gave me their shipping company contact info and the tracking number. I called them. To my surprise, I was informed by the shipping company, they JUST picked up my engine that very same day, Monday 2/20/06. I had to extend my car rental 2 additional weeks (another $400.00) because someone at ASAP forgot to send my purchase. I wanted some form of a discount for waiting so long. So I called ASAP Motors back
Still not satisfied, I asked to speak with a manager or supervisor. While on the phone with the supervisor, I explained my whole experience with his company from 2/3/06 to current day and the extra expenses I had. I did not mention what the shipping manager said (that he forgot) to see what the manager would say
He assured me that 50% of the delivery would be covered AND told me why there were so many delays, he claimed:
The original engine with 45,000 miles was tested and they found that it had 5% of leakage. If any motor has 5% leakage or more, they do not ship or sell it.instead of shipping a faulty engine, they wanted to be sure I got something reliable, so in place of my 45,000 mile engine, was a younger, better 27,000 mile engine. They said this one was tested and passed.
I figured that even with all the delays, ending up with an even lower mileage engine would be worth the wait and extra $400.00.
Tuesday 2/28/06, engine finally arrives, covered in oil stains and leaking oil through almost every gasket, corroded - just a plain mess. This was far from what I expected to get after talking to the manager and even from the original 45,000 mile motor. Nothing like what Dina had advertised in her first contact email (We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping.).
The shop had determined that the engine is not a 27,000 mile motor based on external and internal corrosion, stains and left over repair puddy from replacing a part. I asked the experienced mechanic how many miles would he estimate the engine has based on the physical condition, he replied Maybe about 60,000. They had recommended that I acquire the VIN number of the vehicle it came from to check the CarFax history.
I contacted ASAP Motors for this information, they claimed they do not have access to those records and are not able to supply me with a VIN number. So, I requested the proper paper work and receipts for my purchase giving me the certified information and state of the engine purchased. They took my fax number and said they would fax it.
I then asked the shipping manager; I just wanted to confirm, what was the mileage on the engine suppose to be again? I knew the answer, but I wanted to know if the other person was aware. He responded, Yes sir, 59,000. I mentioned to the shipping manager immediately after he said 59,000; Um, that's the wrong engine. He paused, before asking what I ordered. I explained to him that I was told I would receive a 45,000 mile 2.4L VIN T engine for $995.00. Then he said, it doesn't matter, they are all the same price. I notified him that is not the case as the very first contact and quoted me several different engines each with different costs based on mileage and condition AND everyone asks what were you quoted (if it was all one price, then why would everyone ask this?). I requested that ASAP Motors fax me the requested information and I would get back to them.
Now 2 hours later, still waiting on the fax, I called ASAP Motors to get the status on the requested fax. Finally, I spoke with someone who explained to me that they were short staffed today and are working as quickly as they can. Trying to be patient, I waited on hold for a few more minutes. I asked about the fax that I was suppose to receive, the person on the other end had said it should arrive soon. I told him to give his manager my name and number to contact as soon as possible I want a full refund.
Based on the initial email contact, I did not receive what I was told I was purchasing. After voicing myself to the company, they are refusing a full 100% refund. They want to charge a 20% restocking fee. I refuse to pay a $200 or more restocking fee for never receiving what I originally ordered.
2/28/06 3:00 PM EST Spoke to Dina, General Manager. At this point, I was furious with all the different run around stories I was getting. I told Dina that I wanted a FULL 100% refund. She asked why, I started to explain my situation and she asked me to calm down. I apologized and expressed that I am very upset, I am over $1300.00 (remember rental car fees) in the hole and have been getting nothing but stories to explain why my engine arrived so late and now why it is not in the condition as promised. I also mentioned the $299.00 for the 1 year extended warranty this was the last straw she said; We do not offer a 1 year warranty. I expressed that one of her employees is not aware of this and I was told that I would get a 1 year warranty with unlimited mileage for $299.00.
I included that the engine I was suppose to receive was to be a 45,000 mile motor, not 59,000. Also noted what the experienced mechanic at my repair shop pointed out and how I was suppose to receive a 27K engine due to a failed test of 5% leakage on the 45,000 mile engine. She then stated that I purchased a 45,000 50,000 mile motor. Then I had explained to her that I was reassured the motor had 45,000 miles and that I was never told 45,000 50,000. Even if this were suppose to be 45,000 50,000 the motor has 59,000. She said they would have to get the engine back, inspect it to determine weather or not my claims are true. I wanted her to guarantee that if I send the motor back, I will get a refund she said she could not do that.
I requested the required forms so that I can initiate the return (ROA) and full refund, then I was placed on hold. To prevent from erupting any further, I just hung up the phone and will verify the ROA forms are sent on 3/1/06.
Wednesday 3/1/06, contacted ASAP Motors requesting the ROA documents again. Spoke with person who said they would fax it today. Person took my work fax number.
5 Hours later still no fax. Called ASAP back again, spoke with Scott who transferred me to warranty department. Dina answered, I simply asked about the ROA document and that I had been waiting since yesterday to send motor back. She transferred me to someone else. I explained myself again and was placed on hold. Person picked up, asked again, why I wanted to return the engine. So, I briefly explained again. The man on the phone said he would fax it. I firmly requested they send the fax immediately as I have been waiting for the documents for over 24 hours. He said they would arrive today, Wednesday 3/1/06.
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ASAP Motors has been nothing but a nightmare to deal with. Aside from the lies, deceptions and all this while over Federal Air ways as well as shipping a product across state lines with receipts that do not include proof of warranty information.
I want a full refund from this thieving company, who has sent me further in debt from having to purchase extended car rentals. If I had gone through another provider, I would have my car back by now. Stay away! All these similar complaints can't be wrong!
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