The truck in question.
1990 3/4 Ton Suburban
1. Last June I had a brake job done by
Brake Check. The service was done in
Houston. The Rear seal failed in Denver.
2. Brake Check recommended that I take
the truck to Just Brakes. They would
refund me for any service. Should only
need the seal repaired and new Shoes.
3. Left the truck in Denver and went off
with friends.
4. Got call on cell phone. Just Brakes
store manager says that the
a) Seal was bad.
B) Left shoe was oil soaked and needed
changing.
C) The cylinders that were rebuilt by
Brake Check three days ago were
leaking and needed replacing.
D) The brake hardware was oil soaked
and could not be cleaned. Hardware
was replaced by Brake Check three
days ago. "I knew this was BS"
e) Said that they had to turn drums
to get rid of Oil Soaked condition
(BS).
E) Idler arm on front steering was
bad. I had been hearing a noise from
the underside so I assumed that this
might be true.
I discussed the problem with the manager
and finally agreed to the inflated repair
bill just to get back on the road and
not spend any more vacation time that
was necessary without transportation
in Denver.
5) Received the Truck. Brakes worked
find. I paid the bill and resolved to
do my own brakes from now on. Like I
normally do. PS the undercarriage noise
was still there. Found it to be the
drive shaft idler bushing. Rubber was
bad.
6) Brake Check says that I was ripped
off but refunded me what I paid them
anyway.
7) Rear seal on the passenger side is
leaking now. Last time it was the Drivers
side.
8) Take to the NW Houston Just Brakes
store for warranty work.
9) Store replaces brake shoe and seal
on one side only. I pointed out that the
Denver shop insisted on replacing hardware
and turning drums in this situation just
last year. Store manager says that he
was able to wash the grease off the
hardware and drum. Did not have to be
replaced. "Just like I thought a year
ago".
10) Rear brakes unbalanced. Car pulls
when brakes are applied. May clear up
in time may not. I feel that brakes
are unsafe. Any one I know would have
replaced both sides.
11) Filed complaint with Harris County
consumer Fraud office.
12) Filed complaint with BBB
13) Wrote a letter to NBC. Maybe they
can do a follow up on Just Brakes.
Complaint.
1) Sold me brake hardware that was not
needed. Only three days old.
2) Most likely sold me brake cylinders
that were not needed.
3) Turned drums that were turned only
three days before.
4) Probably ripped me off on the idler
arm replacement.
5) Replaced brakes on only one side
for warranty work. 11000 miles on other
side.
Charged me $528 for what should of been
less that $200 worth of work.
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