This loaner claims that 1 month's notice is plenty time to remind me that my car loan is now due and has doubled for the last payment.
In the real world, people live on budgets, and that they have sent me a postcard/or letter on/or about Jan. 23rd letting me know. My mail goes to a PO Box. Due to a medical condition, I can not drive, and must depend on the kindness of others to run errands for me and to pick up my mail.
As of Jan. 31st I still have not gotten the written notice.
During the duration of the loan, I was late a couple of times, and with no problem, they were able to call me. Also because at times I would make car payments on their website to get the payment to them quickly, or if the payment was crossing in the system, Americredit had no problem, sending me a email reminder that the payment was due.
When you sign a loan agreement, the loan officer makes you inital here, there and everywhere on the paperwork. How can you rememeber during this time of high exicement of buying a new car that your last payment will be doubled?
I have financed several cars over the last 20 to 25 years and never recall having this situation.
To better serve the customers, and be sure that the company is paid, I suggest that they start sending reminder notices of the doubled payment at least 6 months prior. Adding in a email, or a phone call or two wouldn't hurt their business either.
0 comments