TO ALL GM CONSUMERS:
When you call the General Motors Customer Service number, you are NOT speaking directly to a GM employee even though they claim they are. You are speaking to a subcontracted customer dis-service (haha) company (Sitel or Convergys) www.sitel.com or www.convergys.com that handles GM consumer issues.
DO NOT BE FOOLED. They will mislead you, even outright lie to you, and tell you they are employed by GM. Ask them this direct question: Are you employed by an outsourcing agency? They will either not answer your question, or tell you that it is not relevant. Like HELL it isn't relevant.
By their own admittion they are not mechanically or technically educated in car issues. How can they make a fair decision concerning your GM vehicle issues? Call them back if you have already spoken to a so called GM customer assistance center person and they will prove my claim. No wonder we can't get our car issues resolved. What a cheap and deceptive method to avoid dealing directly with customers.
Sincerely, Paul and Linda (email deleted - see below)
We've had 3 intake manifold gasket leaks within 40K miles along with other major and minor issues on our 1998 Pontiac Grand AM SE V6 3.1L automobile. We are outraged at the deception of Sitel and Convergys, and are discusted with General Motors due to their lack of concern toward their customers.
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