I have a 2003 Ford Focus and I really don't like the car. I bought the car in Virginia in 2004 and am ready to trade it in. I called Day Chevrolet and explained to someone named Debbie that I owe more than what the car is worth and my credit is not so great but I never missed a payment on my car. She told me to come in and meet with her and she was sure she could do something for me. I went in and spoke to some fat rollie pollie guy and asked for Debbie. He told me she was busy and I could speak to someone else to get started on the paper work and Debbie would be with me shortly.
I filled out all the paper work and this woman asked me what type of car I am looking for. I told her I did not look around the lot yet but I would like something bigger than what I have. This woman, the big fat guy and some other woman kept trying to push me into a trail blazer. I really didnt care for them but it looked ok. They never mentioned anything else. It was between a 2003 and a 2005. I told them I didnt want a brand new car. The fat guy asked me why and I explained to him that I did not want to take the depreciation hit when I can get a used one that has already depreciated in value. He said nothing, just gave me a stupid stare.
Anyway, after 1 hour of sitting there, all I was being told was its all looking good. Meanwhile, Debbie, who I later found out is the GM of the dealership, never even acknowldged that I was even there but was shaking hands and speaking to other customers. DID I MENTION I AM BI-RACIAL but I sound white over the phone.
Anyway, after an hour of sitting there being ignored, some guy that looked like an inch worm with glasses comes over to me and tells me that he can't get me approved because I owe too much on my car. Duh. I explained that to debbie earlier. I told Debbie that my payoff was around 12,000. We already knew what we were looking at before I stepped foot in the door. Then, inch worm, asked me to do a lease on a 2005 malibu. I told him no, a lease would not work for the amount of driving I do and I wanted something bigger. He told me he has champaign taste too and not a lot of money and leases cars all the time.
I told him I don't have champaign taste. You guys are pushing me into a trail blazer i just wanted somthing bigger than my car. He could not understand why I would not lease. Anyway. I told him, why don't I just get someone to take the payments over on my car. He said I would never be able to do that. I told him, you sell cars for ridiculus prices every day and some fool comes in to buy them, why couldn't I sell my car myself.
It was funny, his face started to turn red. The woman told me to let him work on it for another day and not to lose faith. My response to her was there are 80,000 dealerships that can do for me what your dealership can't. I also made sure to tell inch worm that as he knows in car sales himself. There is a Behind for every seat. I just didn't use the word behind.
The moral to this story is if you like to be abused, by all means, please go to Day Chevrolet in Monroeville. If you want good customer service while you hand over thousands of dollars over to a dealership for a new car, GO SOMEWHERE ELSE.
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