I have always been partial to Nissan vehicles and four of the vehicles I have owned have been Nissan's. My last two Nissan's I purchased new at Somersworth N.H. Nissan. My salesman for both transactions lucky was Tony Holt and everything went smoothly with him.
My most recent purchase was on 9/6 when I traded in my Xterra and purchased an Altima. Going into the same dealership again for repeat business I expected to get very good service. I did receive that service until I had the displeasure of meeting Dan Forget (pronounced For'j) (spelling?) the finance person/director.
I quickly learned that Dan could care less about repeat customers or any customer for that matter. As I was finalizing the paperwork on my new car and waived GAP insurance, I got this nice remark from Dan. So if you total your vehicle and get $5000 upside down in the loan, you'll be OK with that right! What a very nice thing to say Dan. Dan just laughed it off like he was funny.
After Dan got done sweating all over my paperwork I was able to walk away being happy with my new car. Unfortunately for me I had to deal with Dan yet again one month later. Due to the trade in of my Xterra I was eligible for a refund on Life Insurance and Gap Insurance which I got with the Xterra. I was only told about the Gap Insurance refund by my salesman. I had to find out on my own that I was eligible for pro rated refund on the $800 life insurance policy I had with the Xterra. It was lucky for me I stumbled on this paperwork myself.
So I call Nissan Somersworth the second weekend of October right when the store opened. I called early as I was very anxious to get some money back off my cancellation of GAP insurance. I call Nissan and ask about canceling GAP insurance and I was transferred to Dan.
Dan explained that it was the weekend and that he does not do GAP insurance refunds on the weekend due to how busy he is. I was a little surprised by this response because I did not know it was a lengthy process. I told him that I was going to be out of town for a week on business so it was important that I do what I need to do to get the GAP insurance refund.
Dan told me I could come down and start the paperwork. He advised that the secretaries would not be able to process the paperwork until Monday. I advised that was fine and that I just wanted the paperwork started. So I drive the hour to the dealership and a salesman told Dan I was there.
I eventually spoke to Dan and told him I had called earlier on the phone about the Gap insurance. Dan then had me sign one piece of paper and that was it. I then asked Dan about his Life Insurance paperwork I had as well and I showed him the paper.
I told him it was from the Xterra that I traded in. Dan told me, that has nothing to do with us and told me that I needed to contact the life insurance company myself. I though it was odd that it has nothing to do with Somersworth Nissan as they are the ones who had me fill this paperwork out when I bough the Xterra a few years earlier.
I walk away thinking everything was all set. Well I was wrong. The next business day I call the Life Insurance Company and asked about the process for canceling the insurance. I was told by the life insurance people that the dealership does it. I then said that I was told by my dealership that they have nothing to do with the life insurance paperwork.
I was advised that was not correct and that a dealership can assist with canceling the life insurance. I was told that I could simply fax in a request to cancel the insurance. So I did and that was that. So I guess Dan was wrong, he could have helped me?
Over three weeks later I decided to call the GAP Insurance Company myself and see the status of my GAP refund. I was advised that no refund had been processed. I said that the dealership was sending in a form that I filled out. I was advised that nothing was received.
I was furious and called Somersworth Nissan. I spoke to Donna who was very nice. I asked Donna who was in charge of my GAP refund paperwork and she said that person was the finance person Dan Forget (pronounced For'j).
I told her that Dan told me the secretary's at the front desk has to process it. Donna said that Dan is mistaken and that he is to do that. Donna offered to correct the problem and process the paperwork. I advised her I no longer required any help from Nissan because I could do it myself.
It turns out I was able to cancel the Gap insurance on my own. It was a pretty mindless process of faxing a request to cancel along with a copy of the GAP paperwork. (A little too difficult for Dan though). Just think if Dan screws up a simple process of Insurance Cancellation, can you imagine how messed up his finance paperwork is. I know I'll be checking my paperwork over again.
In just one month Dan has caused me a lot of time and aggravation on something which could have so easily been avoided. It is because of Dan's lack of knowledge and customer service that I will never purchase from Somersworth Nissan again. It may even be the last Nissan I even own.
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