Attention! *update Aug 9th*
Due to a recent call with Jerry, the heading above was apparently misleading. We could not verify shipment of package (s) and since no verification was sent, nor offered to us and the time it took for a apparent claim to be filed, we were not going to assume it was shipped. However, this has caused a disgracing sore spot with LA, and after a heated and unprofessional phone call, we will change the heading to something more appropiate for the time being. We have promsied Jerry that after he sends the check out "tomarrow", we will place a update in this report stating that the matter is closed. We will keep our word.
All the following is true, and based on what we have gone through so far... I want to point out we are not attempting to "slander" Lighting Audio, nor Jerry, this is not our intent. Our concern thus far has been the excessivly long period of time for a refund... If the process only took up to a month, we obviously would still be upset as consumers, but stuff like this happens and would not have escalated to this point. This report is offered as documentation of a event that took (is still taken) place...
I ordered a set of amps from http://www.top7.com/lightning, a business called Lightning Audio. I have purchaced from them before. I ordered 2 amps. I was told they would take a few days for back shipment and asured they would be shipped prior to a stated date. 2 weeks after stated date, I check my credit card statement and find the shipping and the cost of the item has been charged.
I give the items 2 more weeks to arrive. They never do. I contact the company and was assured they were sent out at a priority rate and were insured. I give the items one more week to arrive. Nothing. I contacted the company a 2nd time, was again told they were and shipped and they would contat post office to file claim. 1 week later still no word from them.
I contact them for a 3rd time. I was told that I had to write a letter stateing I never received them and it should've been my responsilbilty to file a claim. I was not given a insurance number and I was told by the post office that the shipper was to file the claim. I placed this order in Febuary. It is now almost April. I've contacted my credit card company and all they will do is not charge interest while they "check it out".
I just got off the phone with Lightning Audio. They still tell me they are waiting for the Post Office to file and maybe if I call and help push it through, it might be quicker serivce. Feburary through May. I'm out over $600.
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