My self and wife bought a new (2 miles) Dodge Caravan back in May. We took the van back three weeks later for them to look at. I was told at that point that they did not have time to look at the problems. I was also told that I would need to make an app. I did try to have the van looked at by another Dodge dealership and was told the same, they did not have the time to look at it. I did have an app. At that time.
This is a picture of the back glass
I called and spoke with a salesman at Gossett motors and told them that I was having problems with the van. I did tell them that I needed to get the van in to the service department. I was told that I needed to speak with DAVID Gossett before I made an app. I called to speak with Mr. Gossett several times before he returned my call (3 weeks later). I did leave a message for Mr. Gossett stating that it was very important that I spoke with him on that day not 3-4 days from later.
Mr. Gossett called my home and stated: First off. Let me tell you I DO NOT sit beside my phone and wait for calls from you. I do not have time for you, I have 10 car lots 1000's of cars and 100's of employee's an I DO NOT HAVE TIME FOR YOU! At that point I did hang up on Mr. Gossett because I paid him $20,000.00 and he should have more respect for me than that. That day I did file a report with the BBB. This all took place on a Friday.
The nex Monday Mr. Gossett did call my home again when he got the report from the BBB stating that I was a lie and that I had recked the van and I was being unreasonable. I just want my van fixed. I did have to have the van towed in only 3 months after I bought it because there was a fluid spraying out from under the motor.
The van I bought caught fire that day. The motor is clicking, the air does not work correct and the back glass is not correct. I took the van to a dealership and was told that I bought a bad van and I needed to take it back to Gossett. This was a Dodge dealership. I did take the van BACK to Gossett on August, 15 2005. They did look at the problems and did not fix any of them. I spent over 5 hours waiting.
I spoke with Mr. Gossett on that day as I was leaving town. Mr. Gossett told me that I paid $20,000.00 for this van and it would never be 100% correct. I just needed to face that. I did tell him that I did want it fixed and he told me that I should not have it fixed. Again he stated it would never be correct. He told me he would call me back and tell me when to bring it in for service.
To this day I have not got the phone call (9 days). I have even called Dodge Company and was told that they could not have it fixed and to deal with Mr. Gossett. I will be sending photo's so everyone can see what I have went through. I have also seen other reports from this site about D. Gossett. I tell you from my own experance that they are 100% correct. Mr. Gossett DOES speak to people like they are scum. He is very RUDE. If you have to buy a new or used car PLEASE-just look somewhere else.
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