A month ago I made a payment to a manager and he told me of a program that would bring my account current and he gave me his number to call back to make the next payment.
I have been receiving messages and I have talked to one telling them that I am dealing with this Mr. Crawford and this program. Trying to make a payment I called Mr. Crawford and left a message for him to return my call. At this time a Ms. Williams calls me and basically telling me that I had no business talking to him the she was my case manger. I explaned the process agin that he had told me and she states that I would have to deal with her.
In this process of her talking over me and would not let me talk she began to raise her voice to me. I tried to explain this is the second time that this company has screwed me. Early I made two payments with in two weeks being told that this would bring my account up to date. To my surprise NOT! When I tried to tell her about this she tried to turn the tables on me again and became highly rude.
Several times I have tried to contact the supervisor over her and tring to get things strait and the company will not give me the superviosr and keeps giving me her. How does a company with so much business and customers stay active if they are so rude and hatefull to them??? Someone needs to bring them back down to a resonable level.
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