Complaint / Review
Delta Sonic Car Wash
Damaged my car - Wont pay for proper repai

I admit that this happened last year. Due to many reasons, I have not been able to do anything about it until now.

I am not unhappy with the car wash I went to, but with the Corporate Headquarters.

I paid for a wash at Delta Sonic on Ogden Road in Downers Grove, IL. While entering the automatic wash, the "garage type" door fell and hit my hood. It dented my hood and scratched it. The staff at the car wash were extremely apologetic and took the information for the incident.

I did not hear from the New York office for at least 2 weeks. I called about this and the "customer service" person I spoke with was not very helpful and gave me a rote answer about it taking a certain number of days for a response and very little apology.

Once I did hear from them they gave me a list of their "Authorized" repair shops in Illinois. I went to the one that was closest to my home. They gave me a puny estimate for the price of the repair. This repair would have consisted of body filler on my hood and repainting for the scratches. Finding this completely unacceptable (my car is not a piece of junk, it was expensive and is also a rare model), I went and got estimates from two other shops. The other shops both gave me estimates for the proper cost of a repair, which would include replacing the hood. When these estimates were sent to the corporate office, they sent me a check for the lowest estimate. I called them and told them I was not satisfied with their response. The customer service (I use this term loosely) person that I spoke with was rude and unhelpful. I asked for a supervisor and never got one. I was basically told "too bad". I still have not gotten my car repaired and did not cash the check they sent me.

I have since gone to a dent repair place to verify the extent of the damage to the hood and was told that they cannot fix the damage and the hood must be replaced.

I don't think I am being unreasonable. I just want people to know that if you have to deal with the corporate office of this company, be prepared to be left in the cold.