Usacomplaints.com » Cars & Transport » Complaint / Review: Roberts Buick And Pontiac/dave Special Finance Manager - Ripoff damaged brand new car refused to take responsibility suggested insurance fraud and hurassing phone calls. #122823

Complaint / Review
Roberts Buick And Pontiac/dave Special Finance Manager
Ripoff damaged brand new car refused to take responsibility suggested insurance fraud and hurassing phone calls

We leased our 2005 pontiac Grandprix on dec. 31. New years eve. After 1 week of back in forth phone calls from the finance manager dave about the price i was willing to pay and the amount for my trade in. Finaly he gave me the deal i wanted only to find out i was a victim of the bate and switch routine.

The auto i was purchasing was not the auto i was suppose to get. I was shone a silver grandprix gt with an mp3 player and remote start. This auto had buttons for the dome light and a cigarett lighter.instead i recieved a silver grandprix with a gt package. No buttons for the dome light and no mp3 player. It did have remote start. We were taken to the garage of the dealership to look over the car. I did not realize the two things missing and on the outside the only difference between the two cars is the gt has two tail pipes and the package car has one. When we went back into the office to sign the papers for our lease we were there for 4 hours we did not know what was taking so long my husband and i came on our lunch break and needed to return to work.

When we left i noticed that the man was putting my plate on a diffent car the gt was parked right next to it. Then he argued with me and i said what ever you got me and my husband already signed the papers. They were pushing us out of the dealership because everyone had plans for new years. We left and my husband and i stoped 7 miles up the road to switch seats, i wanted to drive now. When walking in front of the car i saw the front end had a huge crack in the grill and white scuff marks all over it. So i called the dealership right away. No one was there they already had gone.

So first thing monday i went to the dealer ship and parked in the same spot where my car was. And on the huge white brick wall was paint marks that matched right up to my car. The sales manager, body shop manager and finance manager "dave" told me i was just a women and had no idea what i was saying. When i pulled over the body shop manager to the front of the car and measured everything up he told me he was not a foresincs major. Later that day dave called me on my cell and said he would give me a deal they would repair my car for $1000.00 i pitched a fit and then he went to $800.00 i tolled him no. Yhen the company my husband works for called him and tolled him to do good by me or they would no longer have their buisness.

So dave called me back again and told me to go to the meijer parking lot and call the police from my cell phone and say some one hit my car while i was in the store. I refused lecturing him on honesty and honor. Then explained to hom about insurance fraud and how it is illegal and because of people like him that is why insurance is so high because we all pay for scammers like him. A week later pontiac sent us a customer service questionare so i filled it out and gave my story. Then that dave guy called me on the phone yelling at me because it was all my fault that roberts buick and pontiac was not going to be a 5 star dealership. My experiance was so bad that we will never lease a gm auto again. Everyone we contaced didn't seem to care. I just want our car fixed free. I can live with out the gt but after i pay $800.00 to fix our car i should have recieved the gtp model.


Offender: Roberts Buick And Pontiac/dave Special Finance Manager

Country: USA   State: Michigan   City: Lapeer
Address: 1491 S. Lapeer Rd
Phone: 8106672102

Category: Cars & Transport

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