If you experience a problem with a Jiffy Lube store, you should know that your dispute is probably not with Jiffy Lube International, but the company that owns the Jiffy Lube franchise in your neighborhood. Sure, you could contact Jiffy Lube International, but it probably won't do any good.
The store in your neighborhood is probably an independent company regulated by various state agencies.
If, however, you do want to learn more about the
franchisor, go to this link:
You should find two names at the top of your invoice: Jiffy Lube and the name of the franchisee (e.G. ABC company).
Since most companies of this type are incorporated in their state, you can look-up the franchisee's name with your state's Secretary of State.
For California, follow these instructions:
1) ss.ca. Gov
2) Select California Business Portal
3) Select California Business Search
4) Type the name of the franchisee in the Corporations box.
5) Select the blue link with the company's name
6) Select printer friendly to print a copy for your records.
7) This record contains the real address of the franchisee (not the address of the store you visited), and the name of the owner.
8) If no record was found, type the company name in the LP/LLC. This is another form of business organization called Limited Partnership / Limited Liability Corporation (doesn't really matter for our purposes).
Now that you have the real address of the franchisee and the owner's name, you are empowered to write the owner a letter about your dispute. Even if the owner delegates the dispute to someone on his or her staff, you are still way ahead of the game because you have established that you are a smart consumer by writing the owner. For serious disputes, don't waste your time
with the store manager.
If you do not live in California, simply type the name of your state followed by Secretary of State in any web browser to find the web site or the Secretary of State in your state. For example, if you live in Florida, type Florida Secretary of State.
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