I purchased a pre-owned car in December and although the car only had about 20,000 miles on it, I wanted to buy an extended warranty. I have had experiences in the past which showed that having an extended warranty was a very good idea so I proceeded to search the internet for an extended auto warranty company. Here's where the problem began...
I visited Warranty Warehouse's website and looked through the coverages they provided. I did some comparison shopping but it appeared Warranty Warehouse was a reputable and honest company (little did I know). Their underwriting insurance company was A rated and their rates were comparable to other similar companies.
I decided to purchase a policy and immediately the problems began. The company sent the policy agreement out to me with the payment schedule and they confirmed that they would begin making automatic deductions from my debit card/checking account on a regular basis for 11 months. After 5 months or so I got a letter from them saying I was past due and they were going to cancel my policy for non-payment. Of course I was a bit confused as to why this was happening since they were to be automatically deducting monthly payments from my account.
I sent a letter asking why the payments were not being deducted and was given a couple of nondescript answers as to why they guessed they were not receiving payments. As I understand it, a representative told me that an accounting software "upgrade" they performed had made their system show me paid in full when in fact I was not and so they stopped billing me. That was the first story I was given. The next story from Tim Thompson the director of collections, was that the expiration date on my Visa was causing my bank to not allow Warranty Warehouse to deduct payments. I called my bank and they said there were never any attempted/declined charges from Warranty Warehouse and that basically this guy is full of crap (I completely agree).
So today (March 18) I was told I have 14 days to pay the balance of about $400 or they were going to cancel my policy and keep the money I had already paid for the last year. Granted I'm not overpaying them but the fact that they screwed up and are now putting it back on me is just stupid.
If you're considering an extended auto warranty LOOK ELSEWHERE besides Warranty Warehouse. Save yourself the headache of trying to work with this company.
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