This Company does not tell you this important information when you sign up and pay to have your car transported. The Woman I talked to on the phone told me, "We do not call the person who paid and is requesting the transport of their car, when we get a confirmation from a truck driver who will transport your vechile." The truck driver contacts the person he is picking up the car from and only calls the person the car is being delivered to 8 to 12 hours before they drop it off.
From the time the car is picked up and delivered could be 7 to 14 days. This means the person who is receiving the car is not aware of their car even being booked and shipped with a transport company. This companies employees that I talked to have a non caring attitude toward the way that they list and control your vechile to be shipped. These type of companies list your car, pickup place and destination on a National Transport Website and the truck drivers contact them and book the transport of your car.
Dependable Auto Movers, gets paid a commission of $105.00 to 0.00? For listing your car on the internet for transport. This company requires you to pay your Deposit of $100.00 before they find you a Driver who will transport your car.
Other companies I researched do not require a deposit until they have a confirmed booking of your car. This is definately safer and requires the company to communicate with you about the important aspects of your cars transport.
I would suggest that you book your car's shipping with a company that does not require a deposit until after a confirmation is presrented to you. Also, this company cannot be reached except 9 am to 5 pm Monday thru Friday. Pick a company that has a weekend person to talk to and not just take 5 messages and not call you back. Even during the week.
I discovered one of their little tatics while at home one day. After Leaving Several messages for them, My phone rang one time and then they hung up. It registered on my caller id as being them. About 5 minutes later they did the same thing and hung up.
I called them back and she said we tried to call you twice this morning, but there was no answer. They called just to register their number showing me that they tried to call. However, I was home and Immediately Percievied their unprofessional craftiness. When I confronted them and told her what had happen she could not give me an honest explantion.
After all of this Deception I requested a refund of my $105.00 and sent their quoted requirements from their terms and conditions for giving a refund. However, after several e-mails I called them and kept getting the answering machine at 10:30 in the morning. After my second message I said, I will call back again in five minutes. I immediately called back and a woman answered the phone. I am sure they knew it was not me!
This is when I learned all the companies hidden practices which I have informed you about in this Ripoff Warning!
My refund request is as follows:
"Your Website states that, "All cancellations must be made in writing. Once a carrier has been assigned for pick-up and transport of the vehicle the deposit will no longer be refundable as we have handled our portion of the transportation."
If you do not have a Carrier assigned to my car for pickup and a date for pickup, Please send a refund of $105.00 to my credit card.
After about 10 e-mails I still do not have one e-mail response from UnDependable Auto Movers, Inc.
As I told them in my letter, the money is not the issue, but Their deceptive practices of lying and stealing are what I am Warning everyone about, that I come into contact with.
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