I paid for UPS freight to deliver a package to my customer on Friday, October 25. UPS did not show up for my confirmed pick-up on October 24. I called and they said they would not be out to pick it up until Monday. I had to have an employee come in after hours, load the freight shipment and deliver to UPS distribution facility. On Friday, my customer called UPS after the shipment still hadn't arrived at the end of the day and they said they would deliver on Monday despite the fact that I paid for 1 day delivery because the customer needed the package for distribution over the weekend. My customer drove 1 1/2 hours to pick-up, When I called UPS and requested a refund they said there is no way to confirm delivery times and therefore no guarantee. Delivery time is only determined once they have contacted the customer and arranged delivery. Don't use ups. They do not back their product and are not accountable. Ups grabbed me for 15k last year after hurricane sandy. I should have learned my lesson. No accountability or refund for services not rendered because of a natural disaster. I think the loss of product while in UPS's care was a big enough hit but they had to stick me with the shipping fees as well.
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